💬 We’re Here to Help
Support Center
Questions about generations, credits, or payments? Find quick answers below or reach out directly.
Email Support
Best for account issues, payment queries, and generation problems. We reply within 24-48 hours.
Payment Issues
Credits not showing after payment, or transaction failed? Email us your order details and we’ll sort it fast.
Generation Problems
File didn’t generate correctly, or upload failed? Tell us the topic and file type you tried.
❓ Common Support Questions
Quick Answers
My payment went through but I didn’t get credits +
This is usually a brief sync delay. If credits don’t appear within 30 minutes of a successful Safepay payment, email us at samadsaleem135@gmail.com with your transaction ID and we’ll add them manually.
Can I get a refund on unused credits? +
Email us within 7 days of purchase if you haven’t used any credits from the pack. Refunds are reviewed case by case and processed to your original payment method.
My presentation or Excel sheet generated incorrectly +
Email us the topic or file you uploaded and a screenshot of the result — we’ll investigate and re-credit you if it was a system error.
I forgot my account password +
Use the “Forgot Password” link on the login page to reset it instantly. If you don’t receive the reset email, check spam or contact us.
How long does support take to respond? +
We aim to reply within 24-48 hours. Pro plan users get priority email support with faster response times.